- approaches: BiB / CUBE-recording and SPAN-recording
- codecs: G.711, G.729, G.722, G.722.1, Opus, iLBS
- secure RTP support
- options: total recording, recording on demand, forbid recording
- rules: by direction, by phone number mask
- formats: OGG, MP3, WAV
- Extension Mobility support
- recording pause/resume
The feature set
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- "Dictaphone" - pushing a button on the IP phone turns it into Dictaphone
- "Answering machine" - the call forwarded to the preconfigures line is automatically answered, the caller hears a voice prompt and then can leave a message which is recorded -
- when using the 'Record' module in the contact center you can record an agent's screen in addition to the call
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- comprehensive search/ group capabilities
- filter builder supporting filter saving
- recording metadata includes the name of external caller (for example, client name)
- logical grouping of records
- embedded player
- playing records on IP phone
- playing records into the current call -
- migration between storages to optimize HDD usage
- exporting to an external NAS along with meta-data or another PhoneUP instance -
- the client page in CRM may have the list of calls with this client embedded into the page
- the speech analytics software may access PhoneUP database and extract calls filtered by date, agent, skill group etc -
- secured web-interface with user authentication (login/password or domain authentication)
- audit log to track user activity
- access to records is configurable for users and user groups
- audio notification about the call being recorded
- email notification about new recorded calls -
- admin can configure parameters to be fetched, eg agent name, queue ID, script name etc
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- provides advanced web-interface to calls recorded with Mediasense
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- a set of predefined reports about system usage
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- failover deployments based on NLB and MSCS clustering
- self-diagnostics tools and a set of pre-defined alerts -
- playback recording
- pause/resume recording
- recording on demand
- change recording mode (total or on-demand) -
- standalone deployment (all components on one server)
- distributed deployment (a separate Recorded for each company site)
- high-load deployment (with load balancing)