Call Recording
and Workforce Engagement Tools
for Cisco Collaboration environment
Call Recording
Supports remote Cisco Jabber and Webex clients. Integrates with Cisco UCCX/UCCE.
Screen Recording
Record agent screen from the beginning of the call until the end of wrap-up time.
Live Coaching
Listen to the selected call and speak to the agent without customer hearing.
Speech Analytics
Transcribe, analyze and score customer interactions.